Delivery - Nationwide
- Regular price
- Sale price
We offer a local delivery service and the option to collect from the shop for fresh flowers and gifts as follows:
Monday - Local Delivery & Collection
Tuesday - SHOP CLOSED - NO DELIVERY OR COLLECTION
Wednesday - Local Delivery & Collection
Thursday - Local Delivery & Collection
Friday - Local Delivery & Collection
Saturday - Local Delivery & Collection
Sunday - Collection only
Local Delivery Area
We are able to deliver to the following postcodes:
NE1, NE2, NE3, NE4, NE5, NE6, NE7, NE8, NE9, NE11, NE12
If you require delivery outside of this area please get in touch and we can check availability and provide a quote.
We are unable to provide delivery time slots in the first instance but they are guaranteed before 5pm. If you do have a specific request please contact the team as early as possible and we will try and cater to your needs.
Orders placed after 12pm for same day delivery can not be guaranteed but we will always endeavour to meet your needs where possible.
We are unable to offer Nationwide delivery on fresh flowers or plants but all other gift items on our website can be delivered nationwide and we use a range of couriers. We can not guarantee a specific delivery day but all deliveries will come with a tracking reference.
Delivery charge for The Flower Folk orders
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Our floristry workshop cancellation policy is as follows:
+ 7 daysbefore the workshop date. Full refund or transfer onto a new workshop date2 - 6 days before the workshop date. 50% refund or 50% value of workshop transferred onto new workshop date.- 2days before the workshop date. No refund or transfer available.
If you have booked a private workshop the full balance is due 7 days before the workshop takes place. If any guests cancel after this point no refund for cancelled places is available.
If you have any questions before you buy please give us a call or send us an email and we will be in touch as soon as possible. If a product is sold out online we can inform you when we expect the product to be back in stock.